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PM Footprints - Lean in IT – Designed to Deliver : A Case Study Presentation

Dwaraki Rao , Ajay Nair

Mr. Ajay Nair Mr. Dwaraki Rao
Program Manager(s)
HP Global e-Business Operations Pvt. Ltd..

6.30 PM to 8.00 PM

Royal Orchid Central Hotel,
47/1, Manipal Center,
Dickenson Road, Bangalore


Profile of Speaker(s):
Mr. Dwaraki Rao has 17+ years of Industry Experience in the Industry Verticals such as IT, Manufacturing, Quality Consulting both in India and Abroad.

His domain expertise is in the area of implementing Changing Management in organizations thro Lean, Six Sigma, Project Management, Designing and Deploying IT Service Management framework, Continuous Improvement Process Model, Process Planning, Industrial Engineering and implementing various Quality Models both in IT and Mfg.

Education : MS ( Mfg Management, Bits Pilani), B.E.( Industrial Engineering, University of Mysore)

Certification : PMP, MBB, ITIL V3, ISO 20K , ISO 9K Certified Lead Auditor

Mr Ajay Nair has over 12 years of experience in communication and technology industry with demonstrated experience in management of change, project management, business process management and lean implementation for global business transformation programs.

Education: B.E. – Electrical Engineering, Business Management (Exe.) – IIM Calcutta.

Topic Description:
The case study will showcase how implementation of Lean in information technology (IT) services domain across multiple geographies of India, US, Mexico delivered a 25% capacity savings (FTE) in 16 weeks, through effective process model transformation and creating a culture of continuous improvement.
Expected Take-away:
Implementation of Lean in IT Services domain where processes are less observable, people intensive and technology dependent.

Integrate a robust project management rigor to Lean implementations.

Management of Change – People, Process & Technology

Kaizen Blitz – The CSI approach for improvement sustainability and to ensure lean way of working