1. Set Clear Expectations for Change-Orders With Difficult Clients
Creative teams and in-house agencies must develop standards to create client accountability. Client behaviors are a challenge for 72 percent of creative service teams because there is no recourse for misuse or abuse.
Because of this, it’s important to define how many hours a standard task should take. If there is any increase in job duties or the job is sent back into the work queue, there will be an additional monetary charge. Being clear upfront will help with difficult clients who, with their constant revisions and scope changes, can turn a two day project into a three week project.
2. Track Your Team’s Time
Less than half of in-house agencies track their time. Due to this, it’s hard to establish accurate estimates for knowing how long a project will take or how many resource hours you’ll need. By tracking your team’s time for the project, you’ll have a solid estimate on the average time specific tasks take. You’ll know how much time projects took in the past, and you’ll be able to use that information to gauge the average speed of each team member for each project. This is important when deciding how much time to allocate for each team member in the future.
PM Tips – Contributed by Raju D Dhole, PMP